Пример 21. Жалоба по поводу покупки некачественного велосипеда.
Dear Mr Schach
I’m writing to you to complain about the bicycle (Ragazzi, Modell: Off-Road MTB 26’’, 18-G. Shimano SIS/TY22, DM 198, etc) I bought in REAL in October, 2004.
The month after the purchase data I should bring this bicycle back to repair the gears system. Two months later we faced with a problem with the right pedal. Now poor bicycle left its left pedal. I would like to point out that my 10 years old son with a standard body parameters used this bicycle and not very regularly.
I do appreciate service people from REAL who cared about and repaired this damn bicycle, but I’m asking you: «Did I buy a scrap metal?». Do you have any quality control in your company? Why should I suffer from all this problems, bringing and picking it up three times with a public transport, clean my dress after each logistic operation? If it was a very special edition for a low price, it should be mentioned in advance don’t mislead customers. I am totally convinced that each company is responsible for the quality of goods offered. But my purchase is a shame for REAL and a big problem for me.
Therefore, I’m asking for money back. This bicycle now is in REAL to be repaired and I don’t want to get it back.
I’d prefer to thank you for your attention, than to complain to the proper organization about this case.
Hope to hearing from you soon,
Arina Rodionova
Пример 22. Жалоба в издательство, навязавшее ненужную подписку.
Dear Sir/Madame,
I’m writing to you to complain about the service offered by your company.
I made a mistake and signed an agreement to deliver me the magazine «Sweet Lady».
As it was indicated in the contract I had right to terminate this agreement during one week after signing without any penalty and consequences. I used this right and terminated this contract the day after in the written form as it was indicated in the contract.
Nevertheless I received one issue of this edition for May 8 – 15 and a bill.
I returned this magazine as well as the bill enclosed.
I was very surprised to get a letter with the new bill and explanation that your company is not responsible for this situation.
I would like to point out that I’m not resposible too.
I used the regular way you offered in the contract and I didn’t receive the issue from May 1-9. I can conclude that different devisions of your company don’t communicate well and offer service in very different manner.
