III. Study the texts carefully and answer these questions.
1. What should you do if you want to make a call from your telephone?
2. What do you say when you answer the telephone?
3. What do you do when you make a call from a coin-box telephone?
4. How does a person make a call from an extension phone?
5. What should you do to get the best from STD?
6. What are the advantages of Subscriber Trunk Dialling?
7. How do people have to make their calls if the numbers they are calling are not on STD or ISD?
8. What information is to be given when a trunk-call is booked?
9. What trunk-calls can be booked?
10. In what case would you book a personal call?
11. Will you define an ADC call?
12. When do you think collect calls are accepted by subscribers?
13. What is the charge for a trunk-call based on?
14. What information can be obtained from a telephone directory?
1. A: Hello!
B: May I speak to Mr Stock, please?
A: Speaking.
B: Good morning, Mr Stock. This is Surikov calling.
A: Good morning, Mr Surikov.
2. A: Hello.
B: Could I speak to Mr Ivanov?
A: Who’s calling, please?
B: This is Brown from the Foreign Office.
A: Thank you. I’m putting you through.
I: Ivanov speaking.
3. A: Soviet Embassy. Good morning.
B: Good morning. Could you put me through to Mr Sokolov?
A: Sorry. The line is engaged. Can you hold on?
B: All right. Thank you.
4. A: Five-seven-three; one-nine-oh-four.
B: Good evening. Can I speak to Mr Jones, please?
A: Sorry. Mr Jones is on the other line. Will you wait, please?
B: All right.
A: Sorry to have kept you waiting. I’m putting Mr Jones on the line.
B: Thank you.
5. A: Hello.
B: Hello. David Black speaking. May I have a word with Mr Ivanov?
A: I’ll see if he is in. (A minute later.) I’m afraid Mr Ivanov is out at the moment.
B: Could you take a message?
A: Yes, of course.
6. A: Hello. This is Petrov from the Soviet Trade Delegation. Could you put me through to Mr Russell, please?
B: Hold on a moment, please. Sorry. Mr Russell is not in now and he won’t be back until late this afternoon.
A: Would you ask him to call me when he gets back? B: Certainly.
7. A: Hello. May I speak to Mr Roberts?
B: Sorry, sir. Mr Roberts is not available. Is there any message?
A: No, thank you. I’ll call back later.
B: Right. Good-bye.
8. A: Hello. May I speak with Mr Black for a minute?
B: Hold the line, please.
A: Thank you.
B: Sorry. There is no reply at his number.
9. A: Foreign Office. Good afternoon. Can I help you?
